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Returns

Returns and exchanges

Can I return an item on MotorolaNetwork.com?

If you are unhappy with your product from MotorolaNetwork.com, you may return any unopened or mostly new item for a full refund within 30 days of delivery. 

To initiate a return, fill out the form below. Please allow 1-2 business days to process. Once received we will email a shipping label as long as your order is in the 30 day window.

Things to Note : 

  • All returns will be handled via Ground Shipping.  
  • Refunds will be returned as credit to your payment method.
  • If you did not purchase your merchandise from MotorolaNetwork.com, we cannot process your return—please get in touch with the seller for return information. 
  • If the return is a result of our error (you received an incorrect or defective item, we shipped to the wrong address, etc.), we will cover the cost of shipping.  
  • You can only return a defective item for refund within 30 days of delivery, past 30 days you can only return for store credit or exchange the unit.

    *This information must be received within the 30 day window or the RMA will be denied.

Any unauthorized returns will be denied and responsible for obtaining return shipping back.

 

How long will my return take?

Expect to receive your refund within 14-28 days after shipping a return. Business days are Monday–Friday, excluding holidays. This time variant will be dependent on the following: 

  • The return shipment to us (~ 3 to 10 business days) 
  • Processing your return (~ 5 to 10 business days) 
  • Processing your refund request into your bank account (this is dependent on the bank and individual account status).   
  • Additional shipping time may be required during large promotional events or holidays. 

How can I place a return order on motorolanetwork.com?

  1. Fill out the form below  
  2. Package your return in the original box if possible, or a well-padded box to prevent damage during shipment.  
  3. Place the Prepaid Return Label included in your package on the box. If you cannot find your prepaid label, please contact us at shop@motorolanetwork.com for a new label.
  4. Drop off your package at a specified carrier.

Return request form

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